Return Policy

We want you to love your purchase from OVOSUN! However, we understand that sometimes things don't work out as expected. Below is our return policy to ensure your satisfaction:

1. Returns for Refund:

  • You may return items within 14 days of receipt for a full refund, provided they are in new, re-sellable condition.
  • If the returned item shows no signs of defect, we kindly ask that you cover a portion of the return shipping fees.
  • Refunds will be processed once the returned item is inspected and approved.

2. Returns for Defective Products:

  • Should you receive a defective or malfunctioning product that cannot be remedied with replacement parts, you are eligible for a free return within 14 days of receipt.
  • We will cover the return shipping costs for defective items to ensure a hassle-free experience for you.
  • Please notify us immediately if you encounter any issues with your product so we can assist you promptly.

3. Warranty Replacements:

  • All parts replacement under our 3-year warranty is free of charge.
  • If any component of your product needs replacement due to manufacturing defects within the warranty period, we will send you the necessary parts at no extra cost.
  • Shipping fees for warranty replacements will also be covered by us, ensuring you get back to enjoying your purchase with minimal inconvenience.

Return Process:

  1. Contact our customer support team at support@ovosky.com to initiate your return or warranty claim.
  2. Provide your order number, a brief description of the issue, and any relevant images to expedite the process.
  3. Once approved, we will provide you with a return shipping label for eligible returns or ship out replacement parts for warranty claims.
  4. Please ensure the item is securely packaged for return, and ship it back to us within the specified timeframe.

Important Notes:

  • Items returned must be in their original packaging with all accessories and documentation included.
  • Refunds will be issued to the original payment method used for the purchase.
  • Return shipping fees for non-defective items are the responsibility of the customer unless otherwise stated.
  • We reserve the right to deny returns if the product does not meet our return policy criteria.

We value your satisfaction and are committed to providing exceptional customer service. If you have any questions or need further assistance, please don't hesitate to reach out to us.